Sessions paid for in advance are non-refundable. If you are unable to attend a session you may reschedule to a future date (subject to availability).
Conditions for rescheduling are as follows;
– 12-hours cancellation notice is required to be eligible to reschedule your prepaid session.
– Rescheduling a cancelled prepaid session must occur within 7 days of the cancellation.
– You may only reschedule a prepaid session once. If you are unable to attend the rescheduled appointment you will not be refunded.
If you cancel your appointment and have only paid a deposit and are unable to follow the above cancellation policy in regards to rescheduling, you will be invoiced via paypal to redeem full cost of service booked.
Paypal terms and conditions will apply.
Emergency cancellations are determined at Melanie’s discretion.
ALL CANCELLATIONS MUST BE ADVISED IN WRITING. EITHER BY SMS on 0400311316 OR EMAIL at firstname.lastname@example.org